Distribution Contacts
Contact details for each distributor
AusNet Services
General Enquiries
1300 360 795
Faults & Emergencies
131 799
Area of Supply
Website www.ausnetservices.com.au
Refer to road directories for boundary details
VSIR Compliance
Email: VSIRcompliance@ausnetservices.com.au
CitiPower
General Customer Service
Phone number: 1300 301 101
Website: www.citipower.com.au/contact-us/general-enquiry
New Connections
Phone number: 1300 301 101
Email address: www.citipower.com.au/contact-us/general-enquiry
VSIR Compliance
Phone number: 1300 132 894 between 0800
and 0930 weekdays, or Via eConnect technical enquiries:
Customer Projects
Via: customer.portal.powercor.com.au/mysupply/CIAWQuickCalculator
Faults & Emergencies
Phone number 24hrs: 13 12 80
Jemena
New Connections
Phone number: 1300 131 871
Email address: networkconnections@jemena.com.au
VSIR Compliance (Electrical Professionals Only)
Phone number: 1300 855 824
Email: zinfrajencpo@jemena.com.au
Faults & Emergencies
Phone number 24hrs: 131 626
Powercor
General Customer Service
Phone number: 13 22 06
Website: www.powercor.com.au/contact-us/general-enquiry
New Connections
Phone number: 13 22 06
Email address: www.powercor.com.au/contact- us/general-enquiry
VSIR Compliance
Phone number: 1300 360 410 between 0800 and 0930 weekdays
Or Via eConnect technical enquiries: econnect.portal.powercor.com.au/customer/loginpage
Customer Projects
Via: customer.portal.powercor.com.au/mysupply/CIAWQuick Calculator
Faults & Emergencies
Phone number 24hrs: 13 24 12
United Energy
Faults & Emergency
Phone number: 132 099
United Energy’s online connection application service for all supply connections.
Register & Login: myenergy.ue.com.au
New Connections
VSIR Compliance
Phone number: 1300 275 804 (#4) 7:30am to 9:00am
REC 24/7 helpline
Phone number: 1300 275 804
